Our products are shipped from our warehouses in the United States and Hong Kong. The shipping warehouse depends on the stock availability of the model you have purchased. It is possible that your order is shipped from a warehouse located in another country because the model ordered was only available there at the time of ordering. Logistics are automated via Shopify to ensure fast and efficient order processing. We carry out regular stock checks to ensure the quality of our products.

Order Processing

Orders are processed within 48 hours of purchase. During sales periods or periods of high demand, processing time may be slightly extended. Your estimated shipping time will be confirmed at checkout.

Delivery Times

Delivery takes between 5 and 10 business days depending on your location, excluding weekends, public holidays, and unforeseen carrier delays. Delivery times are approximate and may vary based on your location and local postal practices.

The table below shows estimated delivery times by region:

These timelines are indicative and may vary depending on local delivery conditions and carrier availability. Celsior ships to select territories outside the European Union. Orders destined for countries within the European Union will be automatically refused. Please refer to our Terms of Service for the full list of sales restrictions.

Duties & Customs

We cover all customs duties and import fees on your behalf for all destinations we ship to. You will not be charged any additional fees upon delivery. Your purchase price is fully all-inclusive. Celsior ships on a DDP (Delivered Duty Paid) basis.

Shipping Fees

We are pleased to offer free international shipping on all orders, regardless of your location within our shipping zones. No shipping fee will be added at checkout.

Order Tracking

You will receive an email with your tracking number once your order has been processed and shipped. Tracking information is updated within 24 to 48 hours of shipment and is available at all times on our Track Your Order page. You will also receive automatic email updates throughout the delivery process. Please check your junk mail folder if you have not received your tracking email.

If your tracking shows no information after 48 hours of receiving your shipping confirmation, please allow an additional 1 to 2 business days for the carrier system to update. If there is still no update after 5 business days, please contact us at contact@celsior-shop.com.

Lost Packages

In the rare event that your package is lost in transit, we will reship your order at no additional cost to you. Please contact us at contact@celsior-shop.com and we will resolve the situation promptly. We reserve the right to request confirmation from the carrier before processing a reship.

Incorrect Address

We are not responsible if an address is entered incorrectly during checkout. Please ensure your delivery address is accurate and complete before placing your order. If you notice an error, contact us within 24 hours of placing your order at contact@celsior-shop.com and we will do our best to correct it before shipment.

If the package is returned to us as a result of an address error on the customer's part, we will issue a full refund once the package is received back at our warehouse. We will not be liable for any additional shipping costs incurred due to an incorrect address.

Order Cancellation

You may cancel your order within 6 hours of placing it by contacting us at contact@celsior-shop.com with the subject line "CANCELLATION". Once an order has been processed and handed to the carrier, cancellation is no longer possible and our standard return policy will apply.

Delays & Force Majeure

Celsior shall not be held liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, customs delays, or carrier disruptions. In such cases, we will make every reasonable effort to keep you informed and minimize any inconvenience.

Contact

For any shipping-related questions, please contact our customer support team at:

Celsior Customer Support

1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA

contact@celsior-shop.com